Watch Fueling AI with First-Party Data: Enhancing Customer and Agent Experience
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Summary
The meeting discussed the current state of customer experience and the challenges businesses face in enhancing it, with a focus on the role of AI in providing personalized and fast service across all channels. The team also explored the impact of AI on contact center operations, the value of AI in contact centers, and the shift from CRM to CDPs in customer engagement strategies. Lastly, they emphasized the importance of customer experience, the role of AI in enhancing it, and the need for a cross-functional team to manage AI initiatives.
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